Systems Analyst / Help Desk Supervisor
Law Firm Experience Required 

Days & Hours Monday-Friday, 12pm-8pm

Location New York, NY – Midtown, Manhattan 

Summary: Top-ranked multinational law firm is seeking a Systems Supervisor to serve as an integral member of the Firmwide IT Department to ensure the efficiency and success of the legal and administrative staff within the Firm.

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Compensation: Base salary to $120,000, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all and transportation in one of New York's most recognized addresses. Beautiful offices in a firm that is noted for an exceptional culture.  One of the most desired law firms to work for in America.

Responsibilities:

• Establish schedules, set priorities and provide guidance and support to help desk staff 

• Provide coaching to team members on performance, operational procedures and techniques for troubleshooting various technologies

• Complete employee performance evaluations and recommend various salary actions

• Ensure that IT Help Desk services are being operated in an efficient manner across the Firm

• Manage help desk ticket requests using Service Now and make sure that each is responded to promptly

• Act as a representative of the IT Help desk when responding to assistance requests

• Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person

• Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Knowledge Base to act as a resource for other IT staff members

• Install updates on software throughout the Firm when needed 

• Manage hardware/software inventory 

• Provide back up Help Desk support to administrative and legal staff whenever needed

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Requirements:

• Bachelor's Degree required

• 5+ years experience providing telephone-based IT support and/or desk-side technical support

• Supervisory experience is a must as well as experience working in a Law Firm

• Microsoft Office application suite exposure, as well as iManage, Payne, Workshare, DocXtools, SMS, Micorsystems, Litera

• Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware

• Previous experience supporting mobile devices or with Mobile Device Management platforms (Airwatch)

• Previous experience with entering and tracking tickets in an incident management system (Service Now)

• Knowledge of VOIP technology telephone system

• Previous experience with Active Directory

• Wireless device support (Blackberry, Droid, iPhone, iPad, etc)

• Remote help desk support experience (RDP, VPN, Citrix, etc.)

• Knowledge of Video Conferencing systems

Any of the following certifications is a plus:

MCITP: Enterprise Desktop Support Technician on Windows
MCITP: Enterprise Desktop Administrator on Windows 7
MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook (version 2016) PowerPoint or Access, Network+ preferred.
ACMT: Apple Certified Macintosh Technician
HDI Help Desk Analyst Certification

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Contact & Resume Submission

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Mary Suneetha
Managing Director | The Americas
New York City

Resume Submission Link

Client Accounting Applications Developer 

ORGANIZATION: Major U.S. Multinational Law Firm

COMPENSATION & BENEFITS:  to $100K plus Bonus (commensurate with experience), benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Tuition Reimbursement; Corporate Gym Memberships; Travel Reimbursement; etc. 

LOCATION: New York, NY - Midtown Manhattan

HOURS: Monday - Friday, 9:30AM – 5:30PM

JOB SUMMARY: The Client Accounting Applications Developer will work with management to improve the overall Client Accounting process within the Firm, and use computer programming skills to streamline reporting analysis and billing processes.  

KEY RESPONSIBILITIES:
 

• Retrieves billing, accounting, financial, and related data from a Microsoft SQL Server database to produce reports needed by partners, clients, management, and staff members

• Designs and develops applications to streamline and standardize billing and related reporting

• Stays current with developments in the information technology and legal industries to determine needs, requirements, opportunities, and impact to department and Firm

• Provides support and training to staff members on various applications, including ADERANT Expert, Excel, the departments custom Excel/VBA macros, and SQL Server Reporting Services (SSRS)

• Mines and analyzes data regarding unbilled, accounts receivable, credits, and related metrics to assist the Firm in maximizing billing and collections and performance on specific engagements

• Prepares ad hoc reports as requested

• Prepares supporting documentation relating to applications used by the department

• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

QUALIFICATIONS:
 

• Bachelor’s degree

• 3+ years of related experience

• Advanced  knowledge of and experience with Microsoft Excel

• Experience working with Visual Basic for Applications (VBA), Visual Basic (VB), or VB.Net, SSRS, C# and Team Foundation Server

• Experience working with ADERANT Expert and its underlying table structure

• Experience working with queries in Server SQL; Transact-SQL, SQL Management Studio and SQL Report Builder 

• Knowledge of MS Outlook, MS Word, with the ability to learn new software and operating systems

• Effectively communication skills, both verbally and in writing

• Excellent analytical, troubleshooting, organizational, and planning skills

• Ability to analyze Firm and coworker information needs and translate them into technology solutions

• Ability to document requirements and functionality

• Ability to prioritize, handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to use discretion and exercise independent and sound judgment

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

TO APPLY:  If your experience meets the requirements of this position, please submit your resume in Word format to: 

CONTACT: 

Hayley Regan | Senior Recruiter 

Filcro Legal Staffing 

295 Madison Avenue, NYC 10017

Resume Submission Link